Terms of sale

Your order

When you pay, we email you an order confirmation. That email is our acceptance of your order. If we can't supply something you ordered, we will tell you and refund it in full.

Prices and payment

Prices are in pounds sterling and include any VAT that applies. Delivery is added at checkout, as shown on our delivery page. You pay in full when you order, by card, Apple Pay or Google Pay through Stripe.

Delivery and collection

We deliver within the UK by next-day courier. Delivery dates are estimates; couriers are occasionally late. Please freeze everything as soon as it arrives. If you choose collection, we email you when your order is ready.

Cancelling and returns

Our food is perishable, so the usual 14-day right to cancel does not apply once it has been sent (Consumer Contracts Regulations 2013, regulation 28). If something arrives damaged, thawed or wrong, we will refund or replace it: see returns and refunds.

Allergens

Our kitchen handles allergens including wheat (gluten), milk, sesame and nuts. If you have an allergy, check the product page and call 020 8961 2050 before you order.

Our responsibility

We are responsible for losses that are a foreseeable result of us breaking these terms. Nothing here limits our responsibility for death or injury caused by our negligence, or your statutory rights.

Law

These terms are governed by the law of England and Wales.