Returns and refunds
Our food is frozen and perishable, so we can't take it back once it has left us. If something is wrong, we will put it right.
Damaged or wrong items
If anything arrives damaged, thawed or not what you ordered, call us on 020 8961 2050 or email sales@archiesfoods.co.uk on the day it arrives, with your order number and a photo if you can. We will refund or replace it.
No returns or exchanges
Because our products are perishable and sensitive to temperature, we can't accept returns or exchanges. This protects the health of all our customers.
Changing or cancelling an order
Call us as soon as possible. Once an order has been packed and sent, it can't be changed or cancelled.
Refunds
We refund when we have made a mistake, such as sending the wrong items, or when products arrive in poor condition. Refunds go back to the card you paid with and usually show within 5 to 10 working days.
This doesn't affect your statutory rights.