Privacy and cookies

What we collect

• When you order: your name, email, phone number, delivery address and what you bought. We need these to make, send and support your order.
• When you send a message or catering enquiry: what you write in the form, so we can reply.
• When you sign in to see your orders: your email address.

We never see or store your card details. Payments are handled by Stripe.

Who we share it with

Only the companies that run parts of the shop for us, and only what they need:

• Stripe, to take payment.
• Our couriers (DPD, FedEx or UPS), to deliver your order.
• Supabase (database), Netlify (website hosting) and Resend (order emails), who store or send data on our behalf.

We never sell your data.

Emails

We email you about your order. If you give your email in the basket and leave the reminder box ticked, we send one reminder when a checkout isn't finished. Untick the box, or reply "stop" to a reminder, and we won't send them. We don't send other marketing emails.

How long we keep it

Order records are kept for six years for tax purposes. Messages and enquiries are kept only as long as we need them to answer you.

Cookies

We use one cookie, and only after you sign in to see your orders: it keeps you signed in. Your basket is saved in your own browser. We don't use advertising or tracking cookies, so there is nothing to accept.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email sales@archiesfoods.co.uk. If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.